Most times when we teach Customer Relationship Management, our attention is always on the external customers not internal whereas the extent to which you can successfully manage the external customers is dependent on the workings and satisfaction of the internal customers. In most organisation you notice staff 'wickedness' to fellow staff. Delay in attending to papers, unnecessary bureaucracies etc.
Organisations are created as a platform to help. The 'cycle of help' was explained to the participants and in the final analysis a take home code (CRM acronym) was given and explained to the participants. This happened at the training organized for Senior staff, Area Tax Managers (ATMs) of Kogi State Internal Revenue Services (KGSIRS), Lokoja from 13-14 November, 2019. The course was designed to redefine CRM and work ethics.